Refund policy

RETURN & REFUND POLICY
TABLE ELEMENTS — PREMIUM TABLEWARE

Business Operator: WG KENNER, LLC
Website: jpkenz-if.myshopify.com
Customer Support: EeganOn5820@outlook.co.th

Address:
3000 Dovera Drive
OVIEDO, FL 32765, USA

Thank you for shopping with Table Elements (operated by WG KENNER, LLC). We take immense
pride in the craftsmanship, beauty, and quality of our tableware collection, which includes ceramic
bowls, delicate plates, premium cutlery, and artisanal spoons. If you are not entirely satisfied with your
purchase, we are here to assist you.
1. RETURN WINDOW
We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to
request a return for an eligible item.
2. RETURN ELIGIBILITY & CONDITIONS
To be eligible for a return, your tableware item must satisfy all of the following requirements:
The item must be in its original, unused, unwashed, and undamaged condition.
The item must be in its original packaging (including protective sleeves, boxes, and tags).
Proof of purchase (order number, store receipt, or confirmation email) must be provided.
Non-Returnable & Non-Refundable Items:
Customized, engraved, or personalized tableware.
Items marked as Final Sale or Clearance.
Items that have been washed, used for dining, or damaged after delivery.
Gift cards and promotional vouchers.
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3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Due to the fragile nature of tableware (ceramic bowls, glass plates, porcelain, etc.), we enforce strict
quality control prior to dispatch. However, if your order arrives damaged, defective, or incorrect
during transit:
Please inspect your package immediately upon delivery.
Contact us within 48 hours of delivery at EeganOn5820@outlook.co.th.
Attach clear photos or videos showing the damaged product, outer packaging, and shipping label.
Upon verification, we will immediately process a full replacement at no additional charge or issue a
full refund, according to your preference.
4. HOW TO INITIATE A RETURN
Send an email to EeganOn5820@outlook.co.th with your Order Number, the item(s) you wish to
return, and the reason for the return.
Our customer support team will review your request within 1–2 business days and provide a
Return Merchandise Authorization (RMA) along with instructions and return address details.
Carefully pack the items with adequate protective material (e.g., bubble wrap) to prevent damage
during shipping back to us.
5. RETURN SHIPPING COSTS
Defective/Damaged/Incorrect Goods: WG KENNER, LLC will provide a prepaid shipping label or
fully reimburse your return shipping costs.
Change of Mind / Customer Preference: Customers are responsible for paying their own return
shipping costs. Shipping fees are non-refundable. We recommend using a trackable shipping service
or purchasing shipping insurance for fragile goods.
6. REFUNDS PROCESS
Once your returned item is received and inspected at our facility, we will notify you via email of the
status of your refund:
Approved Refunds: Upon approval, your refund will be processed back to your original payment
method within 5 to 10 business days (processing times may vary based on your financial
institution).
Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again,
then contact your credit card company or bank. If you’ve completed these steps and still have not
received your refund, please contact us.
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7. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item. For direct exchanges due to defect/damage,
please contact customer support.

CONTACT & STORE INFORMATION
Store Name: Table Elements
Website: jpkenz-if.myshopify.com
Legal Entity: WG KENNER, LLC
Official Address: 3000 Dovera Drive, OVIEDO, FL 32765, United States
Support Email: EeganOn5820@outlook.co.th